Fix common issues
Gift options don’t show on my store
Check these in order:
- The app embed is off. On Home, the Storefront status card says “The app embed is off, so shoppers can’t see gift options yet.” Click Activate in theme editor, then Save in the theme editor.
- No active wrap option. On Wrap options, at least one option must be Active. Without one, only the gift message can show.
- The product is excluded. Check Rules. The Gift wrap product itself never offers gift options.
- The place is switched off. On Display, under Show on, tick Product page, Cart page or Cart drawer.
- Cart page: it needs the Cart gift options block. Use Add to cart page on Home, or add the block in the theme editor.
- Product page with your own layout: if Show on product pages automatically is off in the Gift wrap app embed, add the Gift options block to the product template.
- Cart drawer on a theme other than Dawn or Horizon: set Drawer container selector in the app embed settings, or contact us.
- Gift wrap applies to “The whole order”: product pages then offer a gift message only, and the wrap is chosen in the cart.
“Your changes are saved but not live yet”
Your settings were saved, but the app couldn’t update your store. Click Retry. If it keeps failing, contact us.
“The gift wrap product needs repair”
The Gift wrap product was deleted, set to draft or archived, lost a variant, or had a price changed outside the app. Click Repair on Home: the app puts the product back to match your wrap options. Change wrap options in the app only, not in Products.
A shopper sees “Gift options couldn’t be updated. Please try again.”
Adding the wrap to the cart failed. The product is still added on its own, so the sale isn’t lost. This usually means the Gift wrap product isn’t available on the Online Store: check Home for a Repair or Retry banner.
“Too much to show on your storefront”
The change wasn’t saved because your wrap options, choices and texts would make your store’s pages load slower. Remove some choices, images or languages, then save again.
Uninstall the app cleanly
When you uninstall, the gift widget disappears from your store automatically; no theme code is left behind. The unlisted Gift wrap product stays in your catalog, because apps lose access at uninstall.
To remove it too:
- Before uninstalling, open Help and click Remove app data, then Remove data. This deletes the Gift wrap product and the storefront settings, and clears your wrap options. Past orders keep their gift details. This can’t be undone.
- Uninstall the app from Settings > Apps.
If you already uninstalled, delete the Gift wrap product from Products.
Still stuck?
Open Help in the app to email us.