Fix common issues

Find the message you or your rep saw, then follow the fix.

In the app (admin)

“Please select a plan to start using Field B2B.” You haven’t chosen a plan yet, which you need to do even for Free. Click Select a Plan. See Install FieldB2B and choose a plan.

“Shopify B2B is not available on your store. This feature requires Shopify Plus with B2B enabled.” Shopify B2B mode needs Shopify Plus. Choose Manage in App instead. See Choose a company mode.

“Please choose your B2B company mode before managing companies.” Pick a mode in Settings under B2B Company Management.

“Plan limit reached” on Sales Reps You have as many active reps as your plan allows. Upgrade, or deactivate a rep you no longer need. See Plans and limits compared.

Sales reps

“No companies assigned” in the portal The rep has no companies yet. Assign reps to companies.

“Invalid email or password” Check the email address. If the password is lost, open the rep in Sales Reps and click Reset Password. Forgot your password? on the sign-in page does not send an email. A deactivated rep also gets this message.

“Too many login attempts” Wait the number of seconds shown, then try again.

“This QR code is no longer valid” The rep’s QR badge was regenerated. Download the new one from the rep’s page, or sign in with email and password. See How reps log in.

“Above your maximum discount” or “The quote is above your maximum discount” The discount is more than the rep’s limit. Lower it, or raise the rep’s Max additional discount (%). See Quote discounts.

Buyer portal

“Assign a rep to this company first” Every buyer order is credited to a rep, so the company needs one. Assign a rep, then enable the buyer.

“This contact is not linked to a company yet” Buyers order on behalf of a company. Add the contact to a company first.

“Buyer portal access is not included on the Free plan”, or “Your … plan allows buyer portal access for … accounts” Upgrade to give more companies access. See Plans and limits compared.

“The buyer portal is turned off for this store” Turn it on in Settings under Buyer self-service portal.

“This link is no longer valid” (seen by the buyer) The link is over 90 days old, or access was revoked. The rep clicks Send link on the buyer to give them a new one. See Turn on the buyer portal.

Commissions

A commission stays “Pending” A commission is confirmed only when the order is paid in Shopify. Check the order’s payment status. If the order is paid and the commission is still pending, contact us. See How commissions are calculated.

No commission for an order The rep has no commission rate and there’s no store default: set a rate on the rep or in Settings. Or the order didn’t come from a quote: commission on orders placed without a quote is a separate setting in Settings.

Still stuck?

Use the support chat in the app, or email hi@mifycom.app.